Refund policy
At StridePure, our mission is to provide unique orthopedic shoe solutions, enhancing comfort and promoting natural walking. We recognize that there may be instances where returns or refunds are required, and our aim is to streamline the process for your convenience. Please take a moment to review our policy and acquaint yourself with the procedures for requesting returns or refunds, along with the conditions for eligibility for a refund or exchange.
Please refer to our return and refund policy below. Our return policy is valid for 30 days after purchasing any product from our store
Conditions for accepting returns:
- Timeframe: Items can be returned within 30 days of the receipt date.
- Condition of Items: Items must be returned in their original condition, unworn or unused, with tags attached, and in the original packaging.
- Proof of purchase: Order number and proof of purchase.
RETURN PROCESS
To initiate a return, you can contact us at support@stridepure.com. Once the return is approved, we will provide shipping labels and instructions detailing the location to return the package.
- When you receive your StridePure shoes, please feel free to unpack them and try them on to assess their materials and quality. If you decide to return them, please ensure they are in their original packaging with all tags and parts included. However, if you plan to return them, please refrain from damaging the packaging and avoid wearing the shoes outside. Thank you for understanding.
REFUNDS
Once we receive your returned product, you'll promptly receive an update on its status. Our team will assess its eligibility for a refund based on the criteria mentioned earlier (Time Frame, Condition of Items, and Proof of Purchase).
- If the product meets the requirements, the refund will be promptly credited to your account using the original payment method (e.g., UPI, credit/debit cards, net banking). The timing of the refund appearing in your financial account depends on your banking source's terms.
- If the product doesn't qualify for a refund, no amount will be issued.
Refunds typically process within 1-3 business days.
Shipping
We want to clarify that the refund amount you receive will exclude any shipping charges, and you will be responsible for covering all shipping costs associated with the return.
In other words, while you'll receive a refund for the product itself, shipping charges will not be included in the refunded amount.
Late or missing refunds
If you haven't received a refund, please follow these steps:
- Check your bank account to confirm if the refund has been processed.
- Contact your credit card company, as there may be a delay in the refund posting.
- If you returned a product that was not approved for a return, it won't be refunded.
- Contact your bank to inquire about any processing time delays.
- If you have completed all the steps and still haven't received your refund, reach out to us at support@stridepure.com. We'll be happy to assist you further.
EXCHANGES
DAMAGED And Wrong Product
NEVER ARRIVED
CANCELLATIONS
Shipping Address
To return your product, you should mail your product to:
- 5-43 Robinson Rd, Dagenham, RM8 3DB, United Kingdom
Recipient: Stridepure
- Email: support@stridepure.com
- Address: 5-43 Robinson Rd, Dagenham, RM8 3DB, United Kingdom
- Tel: +44 7712159471
Policy Details and Exclusions
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Please note that all products must be returned in their original packaging to maintain their resale value. This includes all original manuals, registration cards, accessories, boxes, outer cartons, and packing materials. Failure to return items in their original condition may result in a restocking fee of up to the full value of the purchase, depending on the extent of damage or missing items.
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Once a return has been authorized and instructions provided, the items must be sent back within 2 weeks.
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Any additional shipping charges incurred due to special delivery requests (such as next-day delivery or international delivery) are non-refundable.
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The 30-day return period begins on the day the customer receives the item(s). If items are returned after this period, you will be responsible for covering the shipping costs. Please note that shipping costs are non-refundable.