Contact Us
Do you have any questions for us? Please send us an email or call us and we will respond within 24 hours.
You can contact us via:
Email: support@stridepure.com
Frequently asked questions
When will my order be delivered?
Currently, we only ship within the United Kingdom.
- Processing Time: We typically ship orders within 1–2 business days after your purchase.
Shipping Options & Delivery Time:
- Fast Shipping: 2–5 business days
- Standard Shipping: 3–7 business days
Your order will arrive within the estimated delivery time based on your location and selected shipping speed.
A tracking number will be sent to your email once your items have been shipped.
Can I Return my product?
Orders can be returned or exchanged within 30 days of receiving the parcel, providing they are in original resalable condition.
What can I do if my item (or part of it) is damaged?
If your item arrives damaged or with missing parts, don’t worry — we’ve got you covered. Simply contact our customer support team within 7 days of receiving your order, provide your order number along with a few clear photos of the issue, and we’ll take care of the rest.
You can choose either a full refund or a free replacement shipment, whichever works best for you.