FREQUENTLY ASKED QUESTIONS
How long will it take my order to arrive?
Currently, we only ship within the United States. (Note: delivery in the United States, but does not include APO / FPO military address.)
- We typically ship products within 1-2 business days from when you place your order.
Shipping usually takes 2-5 business days (Express) and 5-8 business days (Free) for USA.Your order will arrive within below delivery estimates based on your location and selected shipping speed.
- A tracking number will be sent to you by email if items shipped out.
How do I modify the items in my order?
Contact support@Stridepure.com as early as possible to make the changes. Please be noted that one can not make changes to the order once the order ships.
How do I cancel an order?
To initiate the cancellation of your order, please send an email to support@Stridepure.com with all the necessary information, expressing your desire to cancel your order.
Please note that orders that have already been shipped cannot be canceled. Once you receive our shipment notification, the order is considered final. In such cases, we recommend waiting for the package to arrive and then deciding whether you'd like to keep it or initiate a return/exchange. If you choose to return the item, you will be responsible for covering the postage required to send the original item back to our collection warehouse. Upon confirming the receipt of your order at our collection warehouse, a refund of your payment will be processed.
I want to return or refund.
For return product or refund, please read our Return Policy first.
If you insist, please send an Email to support@Stridepure.com or leave your message Here and we will help you to solve the problems.
Please tell us your Order # and we will process for you.